Army Enterprise Service Desk Worldwide

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Army enterprise service desk worldwide.

September 2015 cio g 6 memorandum on army enterprise service desk federation policy related articles. Army cyber command arcyber was organized in part to operate and aggressively defend the army segment of the department of defense information network dodin a. This change is required in order to support the expanding customer base of the service desks. Army fort hood home of the third armored corps.

The aesd phone number will remain the same at 1 866 335 army 866 335 2769. The army enterprise service desk aesd acts as a cyber sensor strengthening the first line of cyber defense against potential threats to the dodin a. In hawaii supporting army. The aesd is a premier enterprise level service desk which delivers so much more than support for the end user.

Fort lee cascom transitioned baseline it service and support to aesd w and use of the army s enterprise service desk system for all work order submissions on 1 january 17. Army enterprise service desk aesd phone message update. The army enterprise service desk aesd federation joins 12 army it service desks worldwide to standardize common functions and improve user support. Systems and tools are not enough in today s cybersecurity arena.

As of 30 april 2013 the aesd s interactive voice message ivr will be changed. 645 7716 oconus dsn. Other it service desks will join the aesd federation in future to improve coordination by establishing a robust network of resources. The aesd has a location in europe which supports u s.

Ref opord 93 161020 17 army enterprise service desk worldwide aesd w knowledge management support policy.